Front of House Manager

About the role

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development.

Responsibilities

• Lead the Guest Experience
• Set the daily standard for service and hospitality across the front of house
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Avoid gaps in the team's ability to meet emerging guest needs
• Ensure all guest areas are fully staffed and functioning efficiently
• Coach and Develop the Team
• Supervise front of house team members and coach them in the moment
• Drive team member engagement and create a team culture rooted in care and accountability
• Support hiring, scheduling, onboarding, and ongoing development
• Delegate tasks clearly and follow up to ensure completion
• Manage Operations
• Execute opening and closing procedures and manage assigned shifts
• Use business metrics and guest feedback to drive performance improvements
• Maximize revenue and profit within your area of responsibility
• Support ordering, inventory management, and facilities needs as assigned
• Uphold Standards and Culture
• Champion a positive, high-energy work environment that reflects the Topgolf brand

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant Geneal Manager or General Manager
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

Pay

$51,500.00 - $62,500.00 USD Annual

Schedule

This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.