Front Of House - FOH

Duties & Responsibilities

• Assist guests with questions they have concerning Hualapai tourism offerings, Hualapai history and culture.
• Provide outstanding customer service using high service standards.
• Answer the restaurant phone, take to go orders and prepare them for pick up.
• Explain daily specials and menu items to guests or call-ins and assist wait staff with food and beverage orders, if needed.
• If assigned cashiering job duties:
  • Handle cash and credit restaurant transactions using the POS system.
  • Responsible for assigned cash drawer and end of day balancing of cash and sales reports.
  • Handle to go transactions using proper cash control policies and procedures, assists servers in collecting payment when necessary.
  • Prepare and maintain tip payout slips.
• If assigned host/hostess duties:
  • Promptly greet and seat customers in the restaurant.
  • Provide menus and answer any questions regarding the daily specials, menu or questions about Hualapai history and culture.
  • Assist Cashier, if needed, by handling transactions using proper cash control policies and procedures.
• If assigned waiter/waitress duties:
  • Promptly greet customers at tables.
  • Explain menus and specials, answering any questions the customers might have.
  • Take customers’ food and beverage orders and serve when ready, expediting service as much as possible.
  • Deliver and process customers’ checks by handling transactions using proper cash control policies and procedures.
  • Responsible for cash/credit card sales and end of day balancing of cash and sales reports.
  • Ensure area is cleaned and stocked at all times.
  • Clean and reset tables.
• If assigned busser duties:
  • Responsible for clearing tables of used dishes, silverware and refuse and transport back to kitchen using a bus cart.
  • Clean cleared tables and reset in preparation for next guests.
  • Greet guests as they are seated and take and deliver drink orders.
  • Assist wait staff, as needed.
  • Ensure restaurant and tables are clean and stocked at all times.

Qualifications

• Good oral communication skills.
• A High School Diploma or GED.
• A current Food Handlers Card.
• Prior customer service and working with a POS system or cash handling position preferred.
• Preference given to Hualapai Tribal members.