Front of House Coordinator

About the role

The Front of House Coordinator is a member of the Memorial Hall production team, reporting to the Production Manager and performs audience take-in/house management, coordinating, administrative, and technical duties supporting College, University, and external events.

House Management Responsibilities

• Place and instruct ushers; resolve ticket/seating problems and patron complaints in consultation with Box Office staff
• Assist patrons with special physical needs and/or limitations; enforce fire codes inside and outside the building; and respond to emergencies
• Coordinate efforts of producers, Box Office staff, ushers, security staff, custodial staff, and technical staff in assuring swift and safe seating of audience, timely start of performance, and safe, clean, and comfortable conditions for patrons and performers

Technical Responsibilities

• Assist the Production Manager in maintaining the theatrical lighting control and audio systems in the Complex, as well as operating the piano and wheelchair lifts in Sanders Theatre

Qualifications

• Two years of experience in event execution and house management at a performance venue
• Experience in the operation of theatrical lighting and audio systems
• Preferably in an academic setting
• Ability and willingness to regularly work a flexible and varied schedule including evenings, weekends, and holidays

Working Conditions & Physical Requirements

• The work schedule and location will be set by the department at its discretion and based upon operational needs and objectives and consistent with College Policy, which requires 5 days on-site in Cambridge, MA during term time (first day of classes through commencement), with the exception of student breaks
• When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts
• Sitting, standing, stooping, climbing stairs, lifting up to 50 pounds

Schedule

• 35 hours per week

Pay

• Salary grade level 054

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks