Front of House Associate (Stuart, FL)

Role And Responsibilities

• Ensure proper on-boarding of new guests, members, and patients through the use of waivers, agreements and the creation of client profiles.
• Meet and greet guests, members, and patients in person and over the telephone.
• Affirm that patients' rights are protected by adhering to HIPAA regulations and maintaining the confidentiality of their financial and personal information.
• Educate clients regarding all modalities and benefits offered by the clinic, and recommend products that will enhance and support their goals.
• Support and contribute to the clinic's sales performance and operational excellence.
• Schedule appointments, either in person or by telephone, to maximize the satisfaction of patients, the provider's time, and the utilization of the treatment rooms.
• Provide timely notification of patient arrivals, review service delivery in comparison with the schedule, and inform the provider of delays in service.
• Participate in shared decision-making with the administrative team and other members of the medical team before and after therapy.
• Utilize the online booking system accurately.
• Provide high-level customer service.
• Aid in the recording, completion, and updating of scripts, updating financial information, and collecting payments from patients; as well as filing, verifying, and expediting third-party invoices and payments.
• Maintain stock levels to determine inventory levels, anticipate the need for supplies, place and expedite orders for supplies, verify receipts of supplies, and coordinate with the Office Manager for the scheduling of equipment maintenance as necessary.

Personal Attributes

• Open schedule and able to work days, nights, weekends, and holidays (when needed).
• Multi-tasking, flexibility, telephone skills, customer service, time management, organization, scheduling, professionalism, quality focus, computer literacy.
• Ability to work under pressure with minimal supervision.
• Flexible and willing to take on a variety of tasks.
• Ability to adapt to changing demands of the department; highly flexible.
• A working knowledge of basic math and modern office procedures is required.
• Excellent communicator with excellent written and verbal communication skills in English.
• Ability to establish effective working relationships with other employees and external suppliers.

Education Requirments

• A high school degree is required; an associate’s or bachelor’s degree is preferred.

Work Environment

• The job operates in a medical facility where there are patient care equipment and hazardous materials.
• This position requires work in a temperature-controlled environment in an indoor setting.
• Exposure to patient conditions and blood-borne pathogens is possible.

Physical Demands

• Ability to lift a minimum of 2 pounds to a maximum of 20 pounds unassisted;
• Able to sit, stand, stoop, walk, stretch, reach frequently;
• Moderate range of body motions.

Background Screening is Required.

We may use your information to maintain the safety and security of R3VIVE, its employees, and others as required or permitted by law.

Revive is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws.