Front End Team Leader

About the Role

Join our team and live the Ollie-tude! The Retail Front End Team Leader provides leadership for the successful operation of the entire front-end of the store. This role creates and leads a sales team passionate about selling merchandise and ensuring a good customer experience, with responsibilities spanning associate development, customer service, asset protection, and store maintenance.

Core Values

• Be a Team Player: Associates are expected to be supportive and work together.
• Be Caring: Treat others with courtesy, dignity, and respect.
• Be Value Obsessed: Live the “good stuff cheap” mindset.
• Be Committed: Operate with grit, passion, tenacity, and action.
• Be Growing: Strive to get better every day.
• Be Real: Be honest, transparent, genuine, trustworthy, and sincere.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and safe manner.

Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K with generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.