Front END Team Leader

About the Role

Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to stimulate growth of the business while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both departments at all times.

Responsibilities

• Interview, select, and train Team Members
• Direct the work of Team Members
• Appraise Team Members' productivity and efficiency for the purpose of recommending promotions or other changes in status
• Handle Team Member issues including, but not limited to, complaints
• Discipline Team Members
• Plan the work
• Distribute or assign the work among Team Members
• Provide for the safety and security of Team Members or the store
• Manage the budget for your department or location
• Manage inventory for your department or location
• Monitor or implement compliance measures
• Oversee the entire operation of the Front End, including service levels at registers, SCOs, and service desk
• Maintain conditions in the parking lot, lobby, and front end of the store
• Direct customer flow to ensure service requirements are met
• Manage inventories of front end racks: gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customers' needs and maximize profits
• Audit cash controls according to established procedures to identify and prevent cash losses
• Maintain accurate department records to ensure documentation of activities is available
• Ensure all government regulations are followed: alcohol, tobacco, WIC, etc.

Requirements

• Retail work experience or Store Leader recommendation
• High school diploma or equivalent
• Food Safety certification or licensing
• Ability to lift up to 50 pounds
• At least 18 years of age

Preferred Qualifications

• Retail leadership or supervisory experience
• Successful performance as a Peer Trainer, in-store champion, or other similar role
• Demonstrated product knowledge relevant to department
• Satisfactory performance and discipline record

Pay & Benefits

Hiring range: $20.25 – $23.625 per hour. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation, and paid holidays.