Front End Team Lead

About the Role

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in one of the store’s departments, overseeing merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports the Group Sales Manager (GSM) / Department Manager (DM) in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provides daily direction to associates within the department and prepares task lists.
• Executes all merchandising directives (e.g., “Top 25 list,” “Extreme Savings” items) and maintains plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM/DM and Human Resources Manager in staffing the department with service-oriented associates, including participating in interviews, coordinating training, preparing performance appraisals, scheduling, and coaching to promote positive customer relations.
• Resolves customer and associate concerns with the GSM/DM and HR Manager.
• Maintains a high level of personal customer service and achieves above-average customer service results (e.g., surveys, secret shops).
• Serves as a product expert through ongoing training and conducts product demonstrations for staff.
• Assists the GSM/DM with special events, pricing and UPC integrity, assortment planning, inventory accuracy, and display/signing/pricing of advertised items.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, planning, assigning work, evaluating performance, and maintaining a harassment-free work environment.
• Provides a legendary customer experience by identifying needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
• Performs all other assigned duties.

Requirements

• High School Diploma or equivalent.
• 2 to 4 years of retail sales experience.
• Supervisory experience is a plus.

Skills

• Ability to calculate figures such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Effectively presents information and responds to questions from managers, associates, customers, and the public.
• Conducts meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point-of-sale and inventory systems.
• Strong interpersonal skills and ability to establish effective working relationships with coworkers, associates, customers, and corporate staff.

Physical Requirements

• Constantly stand and/or walk during shift.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions involving wrists, hands, and/or fingers.
• Occasionally operate machinery, power tools, motor vehicles, or heavy equipment.
• Light work involving moving objects up to 20 pounds constantly; may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
• Occasionally work in tight and confined spaces.
• Occasionally work in noisy environments.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.