FRONT END/PIC

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• In the absence of Customer Service Manager, Customer Service Assistant Manager, and Customer Service Relief Assistant Manager:
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Audit Playland operational standards
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms

Qualifications

• Minimum High school diploma or general education degree (GED) plus a minimum of six months Fred Meyer cashier experience and one-two years related retail experience; or combination of relevant education and experience
• Minimum 18 years of age/19 in Idaho and Alaska
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Valid driver's license
• CPR/first aid certification

Desired

• Knowledge of Fred Meyer policies, procedures, and organizational structure