FRONT END/OFFICE CLERK

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and ongoing special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state, and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Minimum age of 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Desired qualifications:

• Cashier experience.
• Self Checkout Attendant experience.
• Customer Service experience.
• Second language (speaking, reading, and/or writing).