Front-End Manager - Herriman

About the role

Lee’s Marketplace is a family-owned grocery chain dedicated to providing a pleasant shopping experience for guests. The Frontend Manager oversees the front-end operations, including cashiers, courtesy clerks, customer service desk, and frontend scheduling, ensuring excellent customer service, accurate checkout, and smooth daily operations.

Responsibilities

• Ensure fast, friendly, and accurate checkout, bagging, and service desk experiences
• Address and resolve customer issues efficiently and professionally
• Ensure all team members on the Frontend are completely trained and certified in assigned roles
• Troubleshoot POS issues promptly and coordinate repairs or support as needed
• Investigate pricing discrepancies at the register, determine root causes, and take corrective action
• Verify correct payment methods are accepted and properly processed
• Ensure team members are aware of current promotions, ad pricing, and in-store specials
• Maintain cleanliness, safety, and organization of front-end, entry areas, and parking lot
• Ensure accurate application of promotions, ad pricing, and loyalty programs
• Oversee daily cash handling procedures, including tills, safe counts, and deposits
• Oversee guest service, including prompt, friendly, and efficient checkout experiences, and train team members to resolve guest concerns professionally
• Handle product handling, ensuring items are inspected during checkout and returned items are stored correctly
• Manage financial aspects, tracking and supporting daily, weekly, and monthly labor budgets, and creating efficient schedules
• Oversee cash handling, ensuring proper acceptance of payment methods and accuracy of register drawers, safe counts, and daily deposits
• Train cashiers on special item handling and monitor POS systems for proper function
• Implement solutions quickly and effectively to address operational challenges
• Collaborate with other departments and coordinate service
• Communicate upcoming promotions and events with front-end staff
• Participate in departmental, store, and company meetings
• Assist with store-wide goals, projects, and seasonal needs

Requirements

• Age Requirement: 21+
• Availability: 10:00 am-7:00 pm any day, Monday-Sunday, according to the needs of the store
• Physical Requirements: Ability to stand, walk, twist, sit, and bend for extended periods; ability to lift and carry items weighing up to 50 pounds; manual dexterity for handling small objects and operating equipment; repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance; occasional stoop, crouch, kneel, or crawl; prolonged periods standing and walking; must be able to access and navigate all areas of the store; must be able to lift up to 50 pounds at times; lifting may include floor to shoulder and overhead lifting repeatedly; occasional use and climbing of step stools or ladders are required.
• Tools and Machinery: Point of Sale (POS) system, wheeler, trash compactor, box cutters, scales, temperature-controlled rooms, computers (chrome books, desktops, laptops, etc.), phones/intercom, helium tanks/latex, credit card scanners, printers/scanners/fax machines, and any other items seen fit for role.
• Education and Experience: High school diploma or equivalent; previous experience in retail or guest service preferred; previous leadership experience preferred.
• Skills and Abilities: Ability to write, speak, hear, and understand the spoken word; strong leadership abilities, with experience in training and developing staff; excellent communication, leadership, and problem-solving skills; detail-oriented, especially regarding pricing and payment accuracy; proven ability to motivate and inspire a team to achieve goals; strong analytical and decision-making skills to address operational challenges; ability to implement solutions quickly and effectively; strong organizational and multitasking abilities to manage various department operations simultaneously; ability to learn new technology quickly; ability to handle customer inquiries and complaints effectively; strong math skills; ability to read and follow instructions; good verbal communication skills.

Qualifications

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Strong leadership abilities, with experience in training and developing staff.
• Excellent communication, leadership, and problem-solving skills.
• Detail-oriented, especially regarding pricing and payment accuracy.
• Proven ability to motivate and inspire a team to achieve goals.
• Strong analytical and decision-making skills to address operational challenges.
• Able to implement solutions quickly and effectively.
• Strong organizational and multitasking abilities to manage various department operations simultaneously.
• Able to learn new technology quickly.
• Able to handle customer inquiries and complaints effectively.
• Strong math skills.
• Able to read and follow instructions.
• Good verbal communication skills.

Skills

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Strong leadership abilities, with experience in training and developing staff.
• Excellent communication, leadership, and problem-solving skills.
• Detail-oriented, especially regarding pricing and payment accuracy.
• Proven ability to motivate and inspire a team to achieve goals.
• Strong analytical and decision-making skills to address operational challenges.
• Able to implement solutions quickly and effectively.
• Strong organizational and multitasking abilities to manage various department operations simultaneously.
• Able to learn new technology quickly.
• Able to handle customer inquiries and complaints effectively.
• Strong math skills.
• Able to read and follow instructions.
• Good verbal communication skills.

Benefits

• Competitive hourly wage/salary.
• Paid time and a quarter on Sundays.
• Benefits packages including health insurance, disability plans, EAP, 401k plans, and supplemental insurances.
• 10% discount, restrictions apply.
• Ace Hardware Discount at Lees Ace Hardware locations.
• Paid Time Off to those who qualify.

Pay

Competitive hourly wage/salary.

Schedule

10:00 am-7:00 pm any day, Monday-Sunday, according to the needs of the store.