Front-End Manager

Job Summary

The Front-End Manager oversees all cashier, customer service, and front-end operations. This role ensures a welcoming experience for shoppers and fosters an efficient, friendly, and cooperative environment.

Supervisory Responsibilities

• Supervises Front End Supervisors, Front End Team Members, and Customer Service staff.

Duties & Responsibilities

• Manages daily front-end operations including cash handling, scheduling, and customer engagement.
• Ensures cashiers meet excellent customer service standards.
• Solves customer issues and concerns promptly and professionally.
• Maintains register accuracy and oversee daily balancing and deposits.
• Trains and coaches staff on POS systems, policies, and service expectations.
• Maintains cleanliness and organization of all front-end spaces.
• Affords support for membership/ownership sign-ups and inquiries.
• Supports storewide merchandising and promotional initiatives.
• Performs other duties as assigned.

Requirements

• Required Skills & Abilities:
  • Strong leadership and communication skills.
  • Exceptional customer service abilities.
  • Expertise in POS systems and cash reconciliation.
  • Ability to manage conflicts and problem-solve quickly.
• Education & Experience:
  • A high school diploma required; an associate or bachelor’s degree preferred.
  • Two to four years of retail or customer service leadership experience.
  • Experience overseeing cashiers or front-end teams is strongly preferred.

Physical Requirements

• Ability to stand for long periods.
• Ability to lift 30 lbs. occasionally.
• Mobility throughout store.

Work Environment

A fast-paced retail environment with continual customer interaction.