Front End Manager

About the role

Reports directly to the General Manager. Classification: Non‑Exempt. Role Level: Class 4. Location: 571 South Ave. Union Position: Non‑Union. Work Location: Cash Office / CS Desk.

The Front‑End Manager oversees all cashier, customer service, and front‑end operations. This role ensures a welcoming experience for shoppers and fosters an efficient, friendly, and cooperative environment.

Responsibilities

• Manages daily front‑end operations including cash handling, scheduling, and customer engagement.
• Ensures cashiers meet excellent customer service standards.
• Resolves customer issues and concerns promptly and professionally.
• Maintains register accuracy and oversees daily balancing and deposits.
• Trains and coaches staff on POS systems, policies, and service expectations.
• Submits shift notes each day and reviews shift notes submitted by Front End Supervisors.
• Maintains cleanliness and organization throughout the store.
• Assists with membership/ownership sign‑ups and inquiries.
• Supports storewide merchandising and promotional initiatives.
• Oversees Special Orders and Webcart orders and ensures that all front end staff are trained on these procedures.
• Oversees evening closing protocols and coordinates with the rest of the management team on store security procedures.
• Fills coverage for Front End and Maintenance shifts as needed.
• Collaborates with the Marketing Coordinator on content for social media platforms.
• Communicates with other departments on coverage, issues, mark‑downs and promotions.
• Performs other duties as assigned.

Requirements

• Required Skills & Abilities: Strong leadership and communication skills; exceptional customer service abilities; expertise in POS systems and cash reconciliation; ability to manage conflicts and problem‑solve quickly.
• Education & Experience: High school diploma required; associate or bachelor’s degree preferred; 2–4 years of retail or customer service leadership experience; experience overseeing cashiers or front‑end teams strongly preferred.
• Physical Requirements: Ability to stand for long periods; ability to lift 30 lbs. occasionally; mobility throughout store.
• Work Environment: Fast‑paced retail environment with continual customer interaction.

Pay

Pay range: $21 – $25 per hour.