Front End Lead Part Time

About the Role

Oversees the frontline in the absence of the Front End Manager. Coaches, teaches, and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops, and motivates team members for the successful execution of membership programs, initiatives, and front-line operations. Responsible for monitoring, driving, and coaching for desired membership and member experience goals. Ensures all membership products are offered and member orders/requests are processed positively, timely, and efficiently. Delegates work, monitors staffing, and ensures compliance with operational standards while providing excellent customer service.

Responsibilities

• Supervises the front line (including cashiers, self-checkout, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent member service while coaching, teaching, and developing team members.
• Drives membership metrics through acquisition, retention, loyalty, and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and evaluates frontline team members on tasks, responsibilities, and expectations, including member engagement, service, and membership metrics.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
• Performs front-end responsibilities, including closing through POS and handling member escalated service issues.
• Acts with urgency to assist members in a timely and efficient manner.
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals.
• Loads shopping carts when necessary.
• Manages self-checkout lanes and scan-and-pan lanes, assisting members with operations and technical difficulties.
• Collects payments via cash, check, or other charge payments; issues receipts, refunds, credits, or change.
• Stays up-to-date on merchandise promotions, advertisements, and product information; discounts purchases by scanning and redeeming coupons.
• Supervises the cleanliness of front-of-club member servicing areas.
• Navigates within system applications and utilizes the online task management system (MyWork) to manage workflow and monitor daily club operations.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Ensures regular, predictable, full attendance.

Leadership & Team Development

• Exhibits strategic thinking and sound decision-making through knowledge and utilization of business data.
• Leads through change, builds credibility, and acts as a champion for business growth.
• Communicates effectively to provide teams with the information they need to succeed.
• Builds high-performing teams by fostering a culture of collaboration.
• Provides honest and timely direction, follow-up, and feedback to drive business results and support team member engagement.
• Teaches, coaches, and leads through club-level training processes.
• Supports team member engagement, ensuring the application of policies, procedures, and compliance.
• Drives a culture of development, strategic thinking, ethical decision-making, and engagement.
• Leads with team members and members in mind, addressing concerns and escalating as appropriate.
• Ensures a safe and positive environment for team members and members.
• Embraces inclusion and diversity through collaboration and respect.
• Acknowledges team member success, works as a team to achieve goals, and identifies and retains top talent.

Member Service Standards

• Guarantees service excellence through all points of contact.
• Sets service standard expectations for all team members.
• Provides team support and empowerment to resolve every member concern.
• Ensures a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Leads teams to deliver GOLD club standards daily, including:
  • Grand opening look daily.
  • All items stocked and promotional plans executed.
  • Maintains visible, accurate signage.
  • Clean and organized club, inside and out.

Qualifications

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces.
• Occasional need to position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Frequently requires lifting objects up to 30 pounds; may require lifting and moving heavy/awkward objects greater than 30 pounds with assistance.
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises; occasional exposure to cleaning agents.

Benefits

• Weekly pay.
• Free BJ’s Memberships: Complimentary Club Card Membership, plus a free Supplemental Membership for someone in your household. *Eligibility requirements vary by position.
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choice of three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: Company match available to team members 18 and older.
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Pay

The pay range for this position starts at $18.50 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

Additional Notes

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. However, we encourage authentic applications that reflect your own skills, experiences, and insights rather than AI-generated responses.