Front End Lead Full Time

About the Role

Oversees the frontline in the absence of the Front End Manager. Coaches, teaches, and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops, and motivates team members for the successful execution of membership programs and front-line operations, driving and monitoring membership and member experience goals. Ensures all membership products are offered and member orders/requests are processed efficiently. Delegates work, monitors staffing, and ensures compliance with operational standards while providing excellent customer service.

Responsibilities

• Supervises the front line (including cashiers, self-checkout, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent member service while coaching and developing team members.
• Drives membership metrics through acquisition, retention, loyalty, and experience programs.
• Trains, coaches, motivates, and evaluates frontline team members on tasks, responsibilities, and expectations, including member engagement and service.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance.
• Performs front-end responsibilities such as closing through POS and handling escalated member service issues.
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scans merchandise through POS to ensure accurate inventory and purchase totals.
• Manages self-checkout lanes, assists members with technical difficulties, and processes payments via cash, check, or charge.
• Stays up-to-date on merchandise promotions, advertisements, and product information.
• Supervises the cleanliness of front-of-club member servicing areas.
• Utilizes online task management systems (e.g., MyWork) to track daily club operations.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures; regular, predictable attendance is essential.

Leadership & Team Development

• Exhibits strategic thinking, sound decision-making, and business acumen.
• Leads through change, builds credibility, and champions business growth.
• Communicates effectively to provide teams with the information needed for success.
• Builds high-performing teams through collaboration and a culture of engagement.
• Delivers results by setting clear expectations and ensuring accountability.
• Teaches, coaches, and supports team member engagement, development, and compliance.
• Drives a culture of ethical decision-making, inclusion, and diversity.
• Ensures a safe and positive environment for team members and members.
• Acknowledges team success and works collaboratively to achieve goals.

Member Service Standards

• Guarantees service excellence through all points of contact.
• Sets and models service standard expectations for all team members.
• Empowers teams to resolve member concerns efficiently.
• Ensures a safe and positive experience for members.
• Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Leads teams to deliver GOLD club standards: Grand opening look, stocked items, executed promotions, accurate signage, and a clean, organized club.

Qualifications

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces, occasionally bending, handling, pulling, reaching, or stooping to scan merchandise.
• Frequently requires lifting objects up to 30 pounds; may require lifting and moving heavy/awkward objects greater than 30 pounds with assistance.
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises; occasional exposure to cleaning agents.

Benefits

• Weekly pay for better money management.
• Free BJ’s Membership (The Club Card) plus a free Supplemental Membership for a household member.
• Generous paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and affordable health benefits: three medical plans, optional dental, vision, HSA, and flexible spending accounts.
• 401(k) Retirement Savings Plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan: purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

Eligibility requirements vary by position.

Pay

The pay range for this position starts at $18.50 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.