FRONT END/LEAD CLERK

About Us

The Kroger Family of Companies, originating from a single Cincinnati grocery store over a century ago, is now the nation’s largest grocer with nearly 2,800 stores across 35 states under 28 different names. We pride ourselves on bringing together diverse teams with a passion for food and people to feed the human spirit. Innovation drives us as we create amazing experiences for customers, communities, and each other. We value people and provide the ingredients for success at work and in life, offering fresh opportunities for growth and development.

Responsibilities

• Provide day-to-day support for all Front End department operations, policies, processes, and procedures.
• Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
• Ensure safe, effective, and efficient customer service is provided throughout the department.
• Improve the Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support, and follow-up on all aspects of Key Retailing.
• Coach and train customer service manager and front-end supervisors.
• Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, and pleasant shopping environment at check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Willingness to work mornings, afternoons, evenings, or nights as the work demands.
• Availability to work weekends and holidays as needed, with emphasis on Prime Time.
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multitask and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications, including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (e.g., managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.

Qualifications

• Thorough experience in customer service and all phases of front-end operations (desired).

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through the Continuing Education program.
• Industry-leading training programs and diverse career pathways for growth.