FRONT END/LEAD CLERK

About the role

Provide day‑to‑day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout the department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow‑up on all aspects of Key Retailing.
• Coach and train the customer service manager and front‑end supervisors.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and the customer service manager in maintaining a well‑organized, clean, pleasant shopping environment at check stands, front‑end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Perform the essential functions of this position with or without reasonable accommodation.

Minimum Qualifications

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
• Store retail experience with an emphasis on customer service and front‑end operations.
• Ability to multitask and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (e.g., managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.

Desired Qualifications

• Thorough experience in customer service and all phases of front‑end operations.