Front End Lead

About the role

Leads front-end operations while coordinating front-end personnel. Proactively responds to customer issues and complaints. Models desired behaviors of front-end partners, ensures front of store remains clean and presentable, and promotes customer service.

Responsibilities

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Assists in training cashiers and courtesy/utility clerks on policies and procedures related to customer service, produce codes, cash handling/tender procedures, use of scanners and bagging protocol.
• Ensures Company regulations and standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
• Provides checkout services, as well as bags and transports customer groceries as needed. Ensures correct checkout totals for customers by properly weighing, keying, and scanning items.
• Maintains accurate money count in register at all times.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Requirements

• Minimum of 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• High school Diploma or GED required and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN program within 2 weeks of starting in role.
• Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC) through Company LEARN program within 2 weeks of starting in role where applicable.
• Must obtain Manager Food Safety certification through Company LEARN program within 2 weeks of starting in role.
• Must obtain Anti-Money Laundering (AML) certification through Company LEARN program within 2 weeks of starting in role.

Qualifications

• Advanced knowledge of cash register.
• Intermediate knowledge of store operations.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Basic knowledge of on-site fuel station procedures, if applicable.
• Basic mathematical skills.
• Strong organizational and time management skills.
• Able to effectively communicate (in written and verbal form) with customers and partners.
• Able to remain professional and courteous with customers at all times.
• Able to lead and motivate others.
• Able to carry out short term strategic objectives aligned with Company initiatives.
• Must be detail oriented.
• Able to evaluate partner performance and make corrections as needed, in a tactful manner.
• Able to learn new technology systems, methods, and processes.
• Able to perform basic Microsoft Office functions.
• Able to multi-task and work in a fast-paced environment.
• Able to work safely with sharp objects such as knives, box cutters, etc.
• Able to maintain high levels of confidentiality regarding sensitive information.
• Able to work flexible schedules including nights, weekends, and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Skills

• Advanced knowledge of cash register.
• Intermediate knowledge of store operations.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Basic knowledge of on-site fuel station procedures, if applicable.
• Basic mathematical skills.
• Strong organizational and time management skills.
• Able to effectively communicate (in written and verbal form) with customers and partners.
• Able to remain professional and courteous with customers at all times.
• Able to lead and motivate others.
• Able to carry out short term strategic objectives aligned with Company initiatives.
• Must be detail oriented.
• Able to evaluate partner performance and make corrections as needed, in a tactful manner.
• Able to learn new technology systems, methods, and processes.
• Able to perform basic Microsoft Office functions.
• Able to multi-task and work in a fast-paced environment.
• Able to work safely with sharp objects such as knives, box cutters, etc.
• Able to maintain high levels of confidentiality regarding sensitive information.
• Able to work flexible schedules including nights, weekends, and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Benefits

• Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

Pay

TBD

Schedule

TBD