Front End Lead

About the role

Leads front-end operations while coordinating front-end personnel. Proactively responds to customer issues and complaints. Models desired behaviors of front-end partners, ensures front of store remains clean and presentable, and promotes customer service.

Responsibilities

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Assists in training cashiers and courtesy/utility clerks on policies and procedures related to customer service, produce codes, cash handling/tender procedures, use of scanners and bagging protocol.
• Ensures Company regulations and standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
• Provides checkout services, as well as bags and transports customer groceries as needed. Ensures correct checkout totals for customers by properly weighing, keying, and scanning items. Maintains accurate money count in register at all times.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Requirements

• Minimum of 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• High school Diploma or GED required and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN program within 2 weeks of starting in role.
• Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC) through Company LEARN program within 2 weeks of starting in role where applicable.
• Must obtain Manager Food Safety certification through Company LEARN program within 2 weeks of starting in role.
• Must obtain Anti-Money Laundering (AML) certification through Company LEARN program within 2 weeks of starting in role.

Qualifications

• Advanced knowledge of cash register.
• Intermediate knowledge of store operations.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Basic knowledge of on-site fuel station procedures, if applicable.
• Basic mathematical skills.
• Strong organizational and time management skills.
• Able to effectively communicate (in written and verbal form) with customers and partners.
• Able to remain professional and courteous with customers at all times.
• Able to lead and motivate others.
• Able to carry out short term strategic objectives aligned with Company initiatives.
• Must be detail oriented.
• Able to evaluate partner performance and make corrections as needed, in a tactful manner.
• Able to learn new technology systems, methods, and processes.
• Able to perform basic Microsoft Office functions.
• Able to multi-task and work in a fast-paced environment.
• Able to work safely with sharp objects such as knives, box cutters, etc.
• Able to maintain high levels of confidentiality regarding sensitive information.
• Able to work flexible schedules including nights, weekends, and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.