FRONT END/FLOOR SUPERVISOR

Responsibilities

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye contact, and thanking them.
• Spend at least 90% of time on the customer approach side of the check lanes.
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front-end queuing standards.
• Coach cashiers, courtesy clerks, and self-checkout attendants on engagement, checkout procedures, and best practices.
• Ensure till audits are being performed.
• Supervise basket retrieval process.
• Maintain break schedules for front-end associates.
• Ensure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions for front end and restrooms.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Previous comparable experience (desired).
• No minimum position qualifications required.