Front End Engagement Coordinator (Supervisor)

Job Description

Opportunity: Grow Your Career.

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty.

• Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
• Acts with integrity to adhere to company policy and procedures.
• Promotes a culture where everyone feels welcomed, valued, and engaged.
• Has a strong desire to achieve team and individual results.
• Available and willing to work in multiple areas of the store as needed.
• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Sets up and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Maintains and upholds merchandising standards within the queue-line.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned.

Who We're Looking For

• You. High School graduate or equivalent degree preferred.
• Able to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Benefits

• Associate discount;
• EAP;
• smoking cessation;
• bereavement;
• 401(k) Associate contributions;
• child care & cell phone discounts;
• pet & legal insurance;
• credit union;
• referral bonuses.

Qualifications

• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Pay and Schedule

Starting pay range: $16.15 to $16.65 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.