Front End Dept Supervisor Full Time

About the role

Lead the frontline team to deliver a highly‑satisfied customer experience, drive loyalty, and maintain store standards while training and mentoring associates.

Responsibilities

• Lead the frontline to promote a highly‑satisfied customer experience and drive customer loyalty.
• Help develop high‑performing teams through training and mentoring of associates on frontline execution of all register transactions.
• Act with integrity to adhere to company policy and procedures.
• Promote a culture where everyone feels welcomed, valued, and engaged.
• Have a strong desire to achieve team and individual results.
• Be available and willing to work in multiple areas of the store as needed.
• Drive customer loyalty through programs and initiatives.
• Address customer concerns and issues promptly.
• Update associates on current customer experience feedback, goals, and company initiatives.
• Train and mentor all associates on policies and procedures.
• Provide recognition and constructive feedback on cashier performance.
• Maintain and monitor cash controls including change fund.
• Adhere to all labor laws and meal and break period policies.
• Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor.
• Audit and approve paperwork.
• Maintain cleanliness, recovery, and organizational standards throughout the frontline.
• Monitor all frontline equipment, communicating issues to management.
• Execute and adhere to company directives.
• Maintain and uphold merchandising standards