FRONT END/DEPT LEADER

About the Role

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve Front-end performance goals and best practices. Drive the department in reaching sales and profit goals, and monitor all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Front-end department while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions or make suggestions about products.
• Maintain records and paperwork required for company and federal compliance, including Anti-Money Laundering.
• Monitor and control supply expenses for the department.
• Manage cash control, sales, cash items, and records for the store.
• Manage the scheduling of Front-end associates to ensure adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal, and special ads.
• Monitor and control expenses for the department.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Ensure department associates are current and compliant with company training standards.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying appropriate personnel of needed repairs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Adhere to all local, state, and federal laws and company guidelines.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Retail or Customer Service experience.
• Front-end experience.

Desired Qualifications

• High school diploma or equivalent.
• Front-end Supervisor or Management experience.
• Retail experience.
• Proficiency in a second language (speaking, reading, and/or writing).