Front End Department Lead

About the role

Build Your Career with Rural King Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the