FRONT END DEPARTMENT LEAD

Experience Level Preferred 1+ years Desired Experience Strong commitment to customer and member-owner service and community engagement.Genuine interest in cooperative values and community-centered retail.Experience leading, training, or supporting coworkers.Ability to lead by example and remain hands-on.Strong communication, organization, and follow-through.Sound judgment, integrity, and attention to detail.Ability to stay calm and prioritize during busy or unexpected situations.Comfort with cash handling and POS systems.Ability to collaborate with Shift Leads, management, coworkers, and community partners.Availability and willingness to work evenings and weekends.Basic computer skills, including Microsoft Office and/or Google Workspace.Experience in grocery, retail, customer service, or a cooperative environment is helpful but not required. What You’ll Do Lead and support Front End staff while working alongside the team.Provide excellent customer and member-owner service and help resolve concerns.Build positive relationships with co-op member-owners and encourage their involvement in the co-op.Help customers and coworkers understand the co-op’s mission, values, and member-ownership model.Support co-op events, classes, and other community activities in partnership with the management and marketing teams.Help ensure timely and welcoming communication with member-owners and other stakeholders.Coordinate daily Front End priorities, coverage, and workflow.Work with Shift Leads to maintain consistent standards across shifts.Train, coach, and support staff development.Coordinate weekly Front End schedules with the General Manager and arrange coverage when needed.Ensure accurate cash handling, register balancing, and Front End security.Support reliable POS operations and troubleshoot basic technology issues.Maintain a clean, safe, organized, and welcoming Front End.Communicate operational issues and improvement ideas to management.Follow and reinforce store policies, safety procedures, and emergency protocols.When serving as MOD, coordinate across departments, conduct store walk-throughs, respond to operational and safety concerns, and ensure the store is functioning safely and effectively. Required Qualifications Ability to stand and walk for extended periods and regularly bend, squat, reach, and perform repetitive movements.Ability to lift up to 50 pounds regularly.Ability to work in varying temperatures, including coolers and outdoor areas.