FRONT END/COURTESY CLERK

Create an outstanding customer experience through exceptional service while maintaining a safe, clean environment that reflects the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Greet, engage, and assist customers throughout the store.
• Process customer transactions quickly, accurately, and efficiently in the check lane.
• Operate the Point of Sale (POS) system and handle all tender types, including cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, complex loyalty offers, and coupons.
• Follow checkout procedures and company policies for cash shortages/overages, loss control, and restricted‑sale items (e.g., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Adhere to policies for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal, and special advertisements.
• Comply with all food‑safety regulations and guidelines.
• Reinforce safety programs, identify unsafe conditions or accidents, and notify store management.
• Perform preventive equipment maintenance inspections and report needed repairs.
• Answer product‑related questions to help customers feel welcome, important, and appreciated.
• Follow all local, state, and federal laws as well as company guidelines.
• Work cooperatively in a high‑pace, sometimes stressful environment and manage conflict in a non‑confrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support and assistance to minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Requirements

• Minimum customer service experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Basic math proficiency (counting, addition, subtraction).

Preferred Qualifications

• Prior experience as a Bagger or Courtesy Clerk.