Front End Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, ensuring customer needs are met and resolving issues.

What you'll do...

• Leads and develops teams effectively by teaching training and actively listening to associates.
• Collaborates with all levels of associates regarding store operations, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively, modeling and demonstrating exceptional customer service standards.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, acting with integrity, serving customers and members, striving for excellence, and acting selflessly.
• Ensures compliance with company policies and procedures, providing direction and guidance on applying these in executing business processes and practices.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Coordinates and completes job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and addressing improvement opportunities.
• Respects individuals, works collaboratively, communicates with impact, and acts with integrity.
• Strives for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses.

Schedule

Not specified.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Qualifications

• Minimum Qualifications: 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• Preferred Qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, general work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Location

Primary Location: 6087 US HIGHWAY 6, PORTAGE, IN 46368-5046, United States of America