Front Desk/Technician

About the role

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time, providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Requirements

• One to two years of experience in a related field
• Working knowledge of MS Office package
• Effective verbal and written communication skills
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify patient needs
• Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment
• For remote or hybrid roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Pay

The compensation range for this role is $14.00 - $15.00 per hour. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. This role may include eligible bonuses and commissions.

Benefits

For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers.