Front Desk/Technician

About the role

Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that supports the achievement of a high degree of customer satisfaction overall.

Essential Functions

• Front Desk: Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit; professionally greets patients and extends exceptional customer service; answers the phone properly and in a timely manner; explains the process and exam pricing in a transparent way; checks in and pretests patients in an efficient and accurate manner; takes all necessary information from patients from a front desk/technician perspective; serves as a center of excellence for others with focus; handles tasks, such as adjusting or fitting eyewear carefully and correctly; collects copays; properly and accurately dispenses eyewear and contacts; orders contacts.
• Technician duties include: assist with patient care and conduct pre-tests for eye examinations; gather medical history information from patients; explain the testing process to patients, preparing them, and administering tests on visual capabilities; keep records, inventory, and notes during examinations; maintain and clean examination equipment; assist in answering the phone and scheduling appointments, when needed; assist with dispensing and performing minor adjustments on eyewear, when needed; I&R-showing patients how to wear contacts and proper hygiene.

Job Specifications

• Typically has the following skills or abilities: one to two years of experience working in retail, customer service, optical retail store, or related experience; intermediate computer skills and knowledge; strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds; enjoys working as part of a team to support legendary patient care; enjoys working in a fast-paced environment; strong organizational skills; effective verbal and written communication skills; demonstrated ability to learn, support change management, and assimilate new information quickly; ability to use independent judgment/discretion for problem-solving and discern when an escalation is necessary on more complex issues or situations to the Office Manager.

Preferred Skills

• Bilingual (English / Spanish)
• Experience or understanding of healthcare industry or terminology
• Previous front desk or technician experience

Benefits

As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.