Front Desk Team Member - GOLD'S GYM - Yukon

Responsibilities

• Greet and direct members, guests, and staff as they enter the gym and provide control of the front door location.
• Aid with member requests, inquiries about gym operations and policies, and perform various administrative duties as directed by the Gym General Manager.
• Create a welcoming atmosphere and memorable guest experience as the initial point of contact to the club.
• Safeguard the front door and retail area of the facility.
• Check each member into the gym using proper check-in procedures.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Maintain a fully stocked cooler and retail inventory.
• Answer guest calls professionally, take appropriate messages, and follow up with management for all telephone inquiries.
• Respond immediately to member requests, inquiries, and concerns.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.