Front Desk Team Member - Fiesta Trails

About the role

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager.

Responsibilities

• Greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
• Provide security and control to the front door and retail area of the facility
• Check each member into the gym using the proper check-in procedures
• Monitor check-ins to identify delinquent accounts and notify Gym Management
• Register all guests into the gym using proper registration procedures
• Direct guests and appointments to the appropriate personal trainer in a prompt, professional manner
• Answer guest calls, take messages, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns
• Maintain a neat appearance and wear proper uniform attire with nametag while on duty
• Distribute keys, towels, and other materials as needed
• Process retail and concession sales
• Help maintain a fully stocked cooler and retail inventory
• Attend all staff meetings as directed
• Clean and maintain the front desk area according to company standards
• Log all maintenance concerns that are reported
• Follow and report any safety concerns
• Notify management of any gym or member incidents that require incident reports
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager

Additional Responsibilities

• Assist in membership sales and signing up members
• Assign all new members with barcodes, take member photos, and schedule complimentary personal training sessions
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements)
• Assist with receiving orders and checking in retail and concession products
• Assist members with registering and checking in for classes via app