Front Desk Support Staff (Office Specialist 2)

About the role

The Oregon Department of Human Services seeks a Front Desk Support Staff (Office Specialist 2) to join our team. This position provides general or program-specific information or resources to clients, staff, and stakeholders, coordinates and manages conference and meeting room scheduling, prepares funding requests, maintains and updates internal administrative desk manuals, and coordinates mobile device ordering.

Responsibilities

• Provide general or program-specific information or resources to clients, staff, and stakeholders either in person, phone, or email inquiries working primarily in a reception area environment.
• Cook up and manage the scheduling and reservation of conference and meeting rooms to ensure smooth operations.
• Prepare funding requests on behalf of case workers to support program needs.
• Maintain and update the internal administrative desk manual and internal procedures to keep procedures clear and current.
• Cook up the ordering and upgrading of mobile devices for staff to maintain effective communication.

Requirements

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate degree in any field.
• An equivalent combination of education and experience.

Essential Attributes

• Experience organizing, prioritizing, and completing work accurately and consistently while maintaining attention to detail in a fast-paced or high-volume environment.
• Experience explaining rules, regulations and procedures for a program/service.
• Strong time management.
• Experience with computers includes processing, entering and verifying detailed data.
• Creative, ambitious, intuitive, objective, thorough.
• Experience communicating with and resolving conflicts/disputes with clients or customers/experience working with a diverse population.

Qualifications

• Minimum Qualifications: Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience.

Skills

Not specified.

Benefits

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Awesome benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

$3,515 - $4,738

Schedule

8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST).

Additional Information

• Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.
• Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions. Please include the job requisition number: REQ-199708.

Email: Adrian.X.Ortiz@odhs.oregon.gov

Phone (call or text): 541-408-6557