Front Desk Supervisor

About the role

As a Front Desk Supervisor, you will play a vital role in bringing our resort experience to life. You will lead the Front Desk, Housekeeping, and Engineering teams, creating a culture of teamwork, accountability, and exceptional service. From welcoming owners and guests to keeping resort operations running seamlessly, you will make a visible impact every day while inspiring your team to deliver their very best.

Responsibilities

• Lead and oversee Front Desk, Housekeeping, and Engineering teams to maintain resort units and public areas to VI Resorts by Westgate standards for cleanliness, quality, and service
• Partner with the General Manager to ensure smooth resort operations, foster positive owner relationships, and support overall guest and owner satisfaction
• Provide support to the General Manager as needed and assume their responsibilities in their absence
• Supervise Front Desk staff, including scheduling, coaching, performance management, and hands-on operational support
• Collaborate with department leaders to develop staff schedules that meet operational needs and budget guidelines
• Support resort financial operations by monitoring fiscal performance, preparing weekly, bi-weekly, and monthly reports, reviewing variances, processing invoices, and assisting with the annual budget
• Represent the resort at HOA meetings and other resort functions as needed
• Perform other duties as assigned by resort operations leadership to support operational excellence and exceptional service

Qualifications

• Two to five years of customer service experience required
• Previous supervisory experience preferred
• High school diploma or equivalent required; college degree preferred
• Valid driver's license required
• Proficiency with Microsoft Office products
• Strong written and verbal communication skills in English
• Strong attention to detail, interpersonal skills, and professional judgment when interacting with owners and staff
• Ability to adapt to changing priorities, manage multiple tasks, work effectively under pressure, and consistently meet deadlines
• Ability to work independently with minimal supervision

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members' Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact