Front Desk Supervisor
The Sagamore Resort · Bolton Landing, NY · 2 mo ago
ManagementFull-time
About the role
We are looking for a highly organized Front Desk Supervisor to join our team at 110 Sagamore Rd, Bolton Landing, NY.
Responsibilities
- Greeting guests upon arrival and making them feel welcome
- Recognizing repeat, VIP status and/or loyalty
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Auxiliary in coordinating bell, call-center, and other front office staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications
- High school diploma or GED
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount