Front Desk Supervisor

Job Summary

The Stein Eriksen Residences is seeking a Front Desk Supervisor to provide shift supervision and guidance to the Front Desk. This position ensures that all areas are managed according to operating standards, maintains a professional image, and provides superior customer service.

Responsibilities

• Provide shift supervision and guidance to the Front Desk.
• Ensure each area is managed in accordance with operating standards to maintain a professional image and superior customer service.
• Solves quickly and timely on guest complaints, concerns or disputes.
• Responsible to report all issues to Front Desk Manager.
• Aid in training new team members as well as ongoing training for employees.
• Adhere to Stein Collection Standards.
• Achieve or exceed departmental goals.
• Enhance the guest experience and maintain open lines of communication with all department team members and Manager.
• Encourage employee empowerment by maintaining incentives that reward responsive/proactive guest assistance.
• Aid in the training process of all department employees.
• Review daily front office shift work for accuracy and completeness.
• Maintain standards and cleanliness of public and private areas of the are maintained.
• Ensure all “call back” requests are called backed.
• Log and deliver messages and faxes.
• Manage guest history program.
• Follow up on all guest complaints in a timely manner.
• Review daily arrivals and departures.

Qualifications

• High School Diploma or equivalent.
• One year of experience in a hotel or restaurant setting preferred.
• Experience in a supervisory capacity preferred.
• Excellent interpersonal skills and ability to communicate effectively with guests and co-workers.
• Ability to work flexible hours, including weekends and holidays.

Benefits

The Stein Eriksen Residences offers competitive wages and bonus plans, choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more. Other benefits include chef-prepared meals daily in our cafeteria, at no cost to you, on-site heated garage for employee parking, unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort, flexible schedules and time off policies, weekly raffles for tickets to events such as the Utah Jazz, Mammoth and Salt Lake Bees, monthly team member appreciation events and recognition programs, hotel room, spa, dining, shopping, ski/snowboard rental discounts available, and more.