Front Desk Supervisor

We need to output HTML fragment with sections: About Us? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They say do NOT repeat the job title as a heading. The posting includes "About Us" and "Overview", "Essential Duties And Responsibilities", "Qualifications And Skills", "Benefits". Also there is "Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No". That's about pay but says No. Should we include Pay section? The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It states compensation info: "Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No". That's stating that it's not tipped/service charge eligible and no discretionary bonus. That's still compensation info. Should we include a Pay section? It says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state compensation info, albeit saying no. So we could include a Pay section with that info. However they also say "Prefer a few substantive sections over many thin ones." Might combine Pay into Overview? But they want sections for Benefits etc. We'll include sections: About Us (maybe "About the role"? but they said use headings like About the role, Responsibilities, etc. However we can use About Us as heading? The examples are not strict; they said use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if content matches. We have About Us content: could map to "About the role"? Not exactly. But we could use "About the role" heading and put the About Us paragraph there. However they said do NOT repeat the job title as a heading. Using About the role is fine. We have Overview (Assist the Front Office Manager...). That could be "Responsibilities"? Actually Overview is more like a summary. Could be placed under "Responsibilities"? But we also have Essential Duties And Responsibilities list. So we could have a Responsibilities section with the list of duties. The Overview could be a short paragraph before the list, maybe as part of Responsibilities. Qualifications And Skills -> we can have Qualifications section (maybe combine Skills). They said use headings like Qualifications, Skills. Could combine into one Qualifications section. Benefits -> Benefits section. Pay -> we have compensation info: "Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No". We'll put that in Pay section. Schedule: not mentioned, so omit. We must remove boilerplate: EEO etc. Also remove "HEI Hotels and Resorts is an equal opportunity employer..." etc. Also remove "Don't meet every single requirement..."? That's part of About Us? It's encouraging to apply; it's substantive? It's about encouraging applicants; could keep as part of About Us. It's not boilerplate. Keep. Also remove "Specific details and eligibility of these programs vary by location and employment status." That's part of Benefits but maybe keep? It's substantive but generic. Might keep. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the posting except boilerplate. Let's extract sections: About Us paragraph: "Exciting things are happening at the Hilton Airport Atlanta and we want you to be part of our team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team and fostering a culture of continuous growth and learning. Additionally our family enjoys the free transportation to and from MARTA station to the hotel and free lunch and dinner during working hours. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply." We'll put that under

About the role

maybe. Overview: "Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner." We could include that as a paragraph under Responsibilities before list. Essential Duties And Responsibilities: a long list of duties. We'll convert each sentence into

items. Need to preserve all details. Let's list them: - Communicate effectively both verbally and in writing to provide clear direction to staff. - Assign and instruct guest service agents in details of work. - Observes performance and encourages improvement. - Greet guests immediately with a friendly and sincere welcome. - Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. - Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. - Promote HEI Hotels and Resorts and brand-specific marketing programs. - Make appropriate selection of rooms based on guest needs. - Code electronic keys. - Nonverbally confirm the room number and rate. - Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Close out guest accounts at time of check out. - Verify and imprint credit cards for authorization using electronic acceptance methods. - Handle cash, make change and balance an assigned house bank. - Accept and record vouchers, traveler’s checks and other forms of payment. - Perform accurate moderately complex arithmetic functions using a calculator. - Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear voice. - Input messages into the computer. - Retrieve messages and communicate the content to the guest. - Retrieve mail, small packages and facsimiles for customers as requested. - Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. - Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. - Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. - Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. - Communicate both verbally and in writing to provide clear direction to staff. (duplicate of first? It's repeated; we should not duplicate lines. Remove duplicated lines.) - Comply with attendance rules and be available to work on a regular basis. - Perform any other job-related duties as assigned. We need to remove duplicated line "Communicate both verbally and in writing to provide clear direction to staff." which is duplicate of first. Also maybe duplicate of "Communicate effectively both verbally and in writing to provide clear direction to staff." Slightly different wording but essentially same; we should keep only one. We'll keep the first. Now Qualifications And Skills: list: - One year experience in customer service in hospitality or similar industry. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to access and accurately input information using a moderately complex computer system. - Ability to stand, walk and continuously perform behind the front desk. - Ability to observe and detect signs of emergency situations with or without reasonable accommodation. - Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. - Ability to establish and maintain effective working relationships with associates, customers and patrons. - Effective verbal and written communication skills. (duplicate of ability to communicate verbally and in writing? We'll keep one.) - Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. We should remove duplicate "Effective verbal and written communication skills." as it's covered. Now Benefits: paragraph: "HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status." We'll keep that as

inside Benefits section. Pay: "Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No". We'll put as

. Now we need to output only HTML fragment, no /, no markdown. We'll structure:

About the role

...About Us paragraph...

Responsibilities

Overview paragraph...

• ...duty items...

Qualifications

• ...qualification items...

Benefits

...Benefits paragraph...

Pay

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

We must ensure we didn't include any boilerplate like EEO, equal opportunity, etc. Also removed "HEI Hotels and Resorts is an equal opportunity employer..." etc. Check for any other boilerplate: "Specific details and eligibility of these programs vary by location and employment status." is okay. Now ensure we didn't miss any substantive info: The "Overview" paragraph is included as a p under Responsibilities. Good. Check for any other sections like "Schedule": none. Now produce final HTML. Be careful to escape any special characters? Not needed. Let's craft the About Us paragraph exactly as given, preserving punctuation. About Us paragraph: "Exciting things are happening at the Hilton Airport Atlanta and we want you to be part of our team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team and fostering a culture of continuous growth and learning. Additionally our family enjoys the free transportation to and from MARTA station to the hotel and free lunch and dinner during working hours. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply." Note: there is a typo "our family enjoys" maybe should be "our employees enjoy"? but we keep as is. Now Overview paragraph: "Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner." Now duties list: we need to ensure we captured all. Let's rewrite duties list items: 1. Communicate effectively both verbally and in writing to