Front Desk Supervisor

About the role

Gravity Haus is seeking an energetic and service-driven Haus Experience Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.

Responsibilities

• Front Desk Operations
  • Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications.
  • Ensure the team follows all service protocols and hospitality standards.
  • Monitor and manage room blocking, special requests, early arrivals, and VIP needs.
  • Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks.
  • Assist with billing questions, corrections, and resolution of guest issues.
  • Maintain a welcoming, organized, and efficient lobby and front desk environment.
• Team Leadership & Training
  • Assist in hiring, onboarding, supervising, and training Front Desk Specialists.
  • Help create staffing schedules based on business needs.
  • Conduct coaching conversations, performance feedback, and disciplinary actions as needed.
  • Support team development, morale, and alignment with company standards.
• Guest Experience
  • Deliver anticipatory, high-touch guest service throughout the stay.
  • Support pre-arrival planning and communications to personalize each visit.
  • Help resolve escalated guest concerns with professionalism and empathy.
  • Promote hotel services, amenities, and local recommendations.
• Cross-Department Collaboration
  • Communicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests.
  • Coordinate with Maintenance for timely resolution of in-room issues.
  • Support F&B, Membership, and Events teams to provide seamless experiences across the property.
• Member Support
  • Introduce guests to Gravity Haus membership benefits and community events.
  • Prepare personalized member welcome notes, VIP touches, and itineraries.
  • Assist local and visiting members with questions, access, or amenity usage.
  • Uphold community standards and ensure a safe, welcoming space for all members.

Requirements

• 1+ years of hotel front desk or hospitality experience preferred.
• Prior supervisory experience is a plus but not required with strong leadership qualities.
• Strong communication skills and comfort using hotel/PMS platforms.
• A guest-first mindset and genuine enthusiasm for hospitality.
• Thrive in a fast-paced environment and solve problems calmly and creatively.
• Build strong working relationships across departments and collaborate naturally.
• Stay organized, think ahead, and manage shifting priorities with ease.
• Inspire teamwork and help others grow through coaching and real-time feedback.
• Ability to work a flexible schedule including weekends and holidays.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

Benefits

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy:

• Health insurance
• 401(k) with company match
• An All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more

Part-time team member benefits vary.

Pay

$25.00-$28.00/hr