Front Desk Supervisor

Key Duties & Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Education And Experience

• A High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Qualifications

• Highly organized and able to multitask.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of hotel operations and policies.
• Ability to work independently and as part of a team.

Skills

• Customer Service
• Time Management
• Problem Solving
• Team Leadership
• Computer Skills

Benefits

• Comprehensive health insurance
• Paid time off
• 401(k) retirement plan
• Employee discounts

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate hotel needs.

Company Information

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.