Front Desk Supervisor

About the role

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together. The Front Desk Supervisor leads administrative operations, ensuring excellence in scheduling, insurance workflows, billing readiness, compliance support, service coordination, and patient experience.

Responsibilities

• Oversees front desk staff, ensures accurate scheduling, manages pre-authorizations, supports revenue integrity, resolves patient concerns, collaborates with clinical teams, and drives administrative KPI performance.
• Supervise Administrative Care Coordinators and Medical Receptionists.
• Provide ongoing coaching, training, and feedback.
• Manage schedules, approve timecards, and ensure coverage.
• Participate in interviewing and onboarding front desk staff.
• Ensure patients are fully scheduled through their treatment plans.
• Oversee schedule accuracy and productivity metrics.
• Monitor compliance calls and follow-up outreach.
• Coordinate multi-service scheduling across chiropractic, medical, imaging, and rehab.
• Ensure accurate collection and verification of patient insurance information.
• Support staff in communicating financial expectations to patients.
• Oversee billing readiness and insurance accuracy.
• Monitor and manage pre-authorizations for imaging, procedures, and evaluations.
• Confirm financial clearance prior to services being rendered.
• Audit front desk documentation for completeness and correctness.
• Support tracking of KPIs including show rates, cancellations, and compliance.
• Align front desk workflows with revenue integrity and quality goals.
• Maintain a welcoming and professional lobby and front desk environment.
• Coach staff in communication, empathy, and conflict resolution.
• Support service recovery for escalated patient concerns.
• Collaborate with Practice Manager, Hub Manager, Lead Care Coordinator, and providers.
• Support multi-service patient flow and communication during peak times.
• Model Conscious Leadership principles.
• Promote teamwork, unity, and a patient-first mindset.
• Demonstrate professionalism, empathy, and ownership.

Requirements

• Minimum: