Front Desk Supervisor (2nd Shift)

Responsibilities

• Support the Crowne Plaza hallmark and service standards.
• Make a daily reservation count of arrivals and departures to aid in the selling of rooms.
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guests in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.

Requirements

• Excellent written and verbal communication.
• Strong organizational skills.
• Strong attention to detail.
• Strong computer systems skills.
• Strong leadership skills
• Exhibit strong interpersonal skills.
• Exhibit excellent customer service skills.
• Demonstrate time management abilities.
• Detail and multi-task oriented.

Qualifications

• High School Diploma or equivalent required.
• Generally 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures
• Possess computer skills in Word, Excel, and Outlook.
• Must have knowledge of hotel Property Management System including OPERA or similar system
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area
• Ability to work with all levels of management.
• Ability to meet deadlines in fast paced environment