Front Desk Staff - Seasonal

Join our team as front desk staff and be the welcoming face of our vibrant, community-centered sports and recreation facility.

About the role

As the first point of contact for guests, members, and visitors, you’ll greet visitors, check in members, answer phone calls, process facility passes, and assist with basic administrative tasks. This part-time position offers flexible hours in a dynamic environment.

Responsibilities

• Greet guests warmly, answer inquiries regarding facility hours, schedules, fees, and programs, and provide exceptional customer service.
• Check in facility members, verify passes, and manage visitor usage to ensure facility security.
• Process daily admissions, program registrations, and retail purchases accurately using the front desk POS system.
• Answer incoming phone calls, take accurate messages, and route inquiries to the appropriate manager as needed.
• Maintain a clean, organized, and welcoming front lobby area; monitor safety in the lobby area.
• Assist with clerical duties such as filing, printing schedules, and general tracking of facility usage.

Requirements

• Must meet minimum age requirements.
• Strong verbal communication skills to interact effectively with diverse guests, members, and team members.
• Basic computer literacy to navigate check-in software and point-of-sale systems.
• Ability to multitask and stay organized during peak facility usage times.
• Previous experience in retail, cash handling, or customer service is preferred but not required.
• Ability to sit or stand at the front desk for extended periods of time.
• Capability to lift and carry administrative and retail supplies or small equipment packages.
• Dependable transportation.

Pay

$16.00 - $18.00 per hour.

Schedule

• Monday–Friday: 8:00 AM–10:00 PM
• Saturday & Sunday: all day (hours vary based on event schedules and facility needs)
• Weekly hours: 15–30 (varies based on facility event schedules and needs)

Benefits

• Work in a vibrant, high-energy atmosphere.
• Flexible part-time hours that fit around school, primary jobs, or family commitments.
• Gain valuable, transferable experience in administrative systems, professional communication, and digital POS software.
• Enjoy employee discounts on selected items and free access to the facility during off hours.