Front Desk Staff

About You

• High school diploma or equivalent

Preferred

• Previous experience in customer service or front desk role in a golf and country club or fitness center setting
• Strong interpersonal and communication skills, with a friendly and professional demeanor
• Ability to handle multiple tasks and work effectively in a fast-paced environment
• Proficiency in using office equipment, such as computers, telephones, and reservation systems
• Basic knowledge of club operations and amenities is a plus

Day to Day

• Greet members and guests with a warm, professional demeanor upon arrival and departure
• Handle inquiries and provide information about club amenities, services, and events
• Assist with special requests, ensuring a positive experience for all members and guests
• Manage the check-in and check-out process for members and guests efficiently
• Verify membership status, collect fees, and issue access cards or keys as needed
• Maintain accurate records of member and guest visits
• Monitor and ensure that the front desk area and lobby are clean, organized, and well-maintained
• Report any maintenance or safety issues to the appropriate personnel
• Ensure that all club policies and procedures are followed by members and guests
• Answer and direct phone calls, emails, and other communications to the appropriate departments
• Schedule and confirm appointments or reservations for club facilities and services
• Process payments and handle cash or credit transactions accurately

Additional Duties

• Assist others as needed and take on additional tasks as assigned by management
• Follow all company, club, and department policies, procedures, and instructions
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success

Physical Requirements

• General Activity: Frequent sitting, standing, walking, and driving
• Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases
• Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending
• Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion
• Sensory Requirements: Talking, hearing, and seeing

Primary Tools/Equipment

• Computer
• Office Supplies

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule
• Flexibility to work additional hours as needed to meet position deadlines
• Availability to work on weekends and/or holidays as required

What We Offer

Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. Full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)