Front Desk Specialist- St Johns Bluff

Duties and Responsibilities

• Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Schedules patient appointments.
• Clears faxes each morning and delivers to appropriate practitioner.
• Mets and greets patients; announces, directs, and/or escorts to appropriate area.
• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Collects co pays deductibles and all outstanding balances.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Inputs patient information and demographics into computer system.
• Validates insurance, and PCP.

Qualifications

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problemsolving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds
• Bilingual skills a plus

Competencies

• Teamwork
• Customer Service
• Interpersonal Skills
• Oral Communication
• Diversity
• Ethics
• Professionalism
• Adaptability

Additional Duties

• Travel: Travel is primarily local during the business day
• Supervisory Responsibility: None

Work Environment

• This position operates in a professional medical office environment.
• This profession also operates in a fast paced, highly customer service environment, working with children and family or guardians.
• This role routinely uses standard office equipment such as laptops and computers as well as medical equipment.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use a keyboard, handle or feel objects, or controls; reach with hands and arms; balance; stoop, kneel.
• The employee must occasionally lift or move up to 20 pounds.
• Exposure to bloodborne and airborne pathogens or infectious materials.
• Frequent loud noise such as crying, yelling or screaming.

Position Type/Expected Hours of Work

• This is a full-time position.
• Days and hours of work are Monday through Friday, 8:00 a.m. to 7 p.m. and Saturday and Sunday 8:45 a.m. to 4 p.m.
• This position will require weekend and holiday hours at certain locations.