Front Desk Specialist-Holiday Hills Resort

Essential Duties And Tasks

• Facilitates the overall guest experience from check-in through check-out
• Handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary
• Creates and issues keys while ensuring the safety and security of all owners and guests
• Communicates with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests
• Ensures that each interaction exceeds the expectations of our owners and guests
• Answers all guest inquiries
• If unable to respond as an expert, identifies the appropriate resort personnel to assist
• Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
• Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks
• Calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation
• Performs other duties as assigned

Qualifications

• A commitment to providing outstanding customer service
• Knowledge of Microsoft Office Suite
• Able to acquire a clear understanding of timeshare ware applications
• Basic knowledge of hardware and peripheral devices to perform the job
• Establishes and maintains effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills
• Demonstrates a professional business appearance and upbeat, pleasant personality