Front Desk Spa Sales Associate

About the role

Hand & Stone at the West end is seeking client-focused and experienced membership and/or retail sales professionals to join our rapidly growing spa in an upscale shopping district. The Front Desk Spa Sales Associate plays a key role in hosting our clients through a relaxing and rejuvenating experience as well as promoting and marketing the Hand & Stone Lifestyle Program as an effective approach to improving health and wellness. This is a commission-based role with incentives based on performance. This role would require weekends and evenings.

Responsibilities

• Maintain positive relationships with clientele and service providers
• Educate guests on the importance of regular massages and/or facials as a key aspect of health and wellness
• Drive sales of services, memberships, and gift cards
• Handle customer service needs or requests by the clientele
• Manage massage or facial appointment scheduling
• Perform light cleaning and laundry as needed

Requirements and Skills

• Excellent customer sales, promoting, and customer service skills
• Experience with retail, marketing, and/or membership sales
• Exceptional communication, phone, and presentation skills
• Ability to connect with clients with a passion for helping them achieve their wellness goals
• Ability to book services and proactively manage client scheduling
• Zenoti Software experience a plus
• Ability to multitask while maintaining a sense of calm in a busy environment
• Friendly and positive attitude with strong problem-solving skills
• Accountable self-starter willing to take initiative
• Ability to work evenings and weekends
• Ability to work collaboratively and reliably in a team environment

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Opportunity for advancement
• Employee rewards program
• Employee referral bonus
• Professional sales training and experience