Front Desk Sales Associate

About the role

The Front Desk Associate greets and directs members, guests, and staff as they enter the gym, provides control of the front door location, assists with member requests and inquiries about gym operations and policies, and performs various administrative duties.

Responsibilities

• Enthusiastically greet each member and guest promptly using the proper greeting for the time of day to create a friendly, positive entrance and departure.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify the Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensure guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answer phone by the third ring in a professional and courteous manner using proper phone greeting techniques.
• Address caller’s requests and/or take appropriate messages, noting the caller’s name.
• Register all telephone inquiries in the script pad and in the Master Production Binder, then transfer the call to the appropriate Fitness Consultants.
• Follow up on telephone inquiries to ensure the appointment was booked properly.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear the proper uniform attire with nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Attend all staff meetings as directed.
• Perform gym walk-throughs as designated in the walk-through log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of gym incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed, including light cleaning and picking up weights.

Requirements

• High school diploma or equivalent required.
• Excellent customer service skills.
• Ability to communicate effectively with both staff and members.
• Strong verbal, non-verbal, and written communication skills.
• Understanding of basic accounting principles.
• Understanding of basic cash processing procedures.
• Functional computer skills.
• Ability to multi-task.
• Must be able to work a flexible schedule, including holidays and weekends.
• Must be able to lift 25 lbs repeatedly and stand for extended periods of time.
• Uphold Gold’s Gym Vision, Mission, Values, and code of conduct.

Benefits

• Exclusive free Gold’s Gym membership with unlimited access to all locations.
• 20% employee discount on clothing and products.
• 401K benefits for financial security.
• Opportunities for commissions and bonuses to boost earning potential.