Front Desk & Sales Associate

At BASECK, we call this role our "Member Experience Specialist" — because you're the first face members see and the reason they keep coming back. We're a new lifestyle performance studio built around a fast, effective 30-minute full-body circuit, offered in-person and virtually, where every workout also earns points toward a donation to one of six charity partners.

Responsibilities

• Serve as the first point of contact for members and guests — greeting, checking in, and answering studio questions
• Give studio tours and walk new prospects through membership options
• Keep the front desk and lobby clean, organized, and welcoming
• Schedule sessions and support members with program-related questions
• Answer and manage incoming calls, walk-ins, and leads from social media, website chat, and other channels
• Guide new prospects through intake, first-session setup, and onboarding per studio protocol
• Recommend and sell memberships, products, supplements, and apparel
• Process transactions and maintain accurate member records using the studio's POS and systems
• Support studio events and community initiatives
• Engage with the local community and studio followers through organic social outreach
• Assist in coordinating content requests with the studio's marketing team or agency
• Relay member feedback to coaching staff and management to help improve the member experience

Requirements

• At least 1 year of experience in a customer service, sales, or administrative role (gym or hospitality experience a plus)
• Comfort working with a POS system and basic CRM or scheduling software
• A track record of hitting sales or conversion targets, or strong transferable sales instincts
• Excellent phone and written communication skills
• Availability for day and night shifts, including weekends

What Success Looks Like

• Convert 40%+ of studio tours into new memberships
• Respond to all inbound leads within 5 minutes
• Maintain a 4.8+ average member satisfaction rating

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Wellness resources
• Flexible scheduling with day and night shifts available, including weekends
• Commission-based incentives on memberships and product sales
• Growth opportunities with a fast-paced, expanding business
• Training in sales, marketing, and leadership to build your career
• Opportunities to be featured on BASECK's social channels

Pay

$18.00–$22.00 per hour, plus commission on memberships and product sales.