Front Desk Representative - Urgent Care, ELA

About the role

The Front Desk Receptionist will serve as the first point of contact for patients and visitors, providing excellent customer service and administrative support to ensure smooth operations of the front desk.

Responsibilities

• Greet patients and visitors in a courteous and professional manner and direct them to appropriate areas.
• Answer phone calls and respond to inquiries from patients, physicians, and other staff members.
• Schedule patient appointments accurately and efficiently, using electronic scheduling systems.
• Verify patient demographics, insurance information, and referral authorizations, and update patient records as needed.
• Collect patient co-payments, deductibles, and outstanding balances, and process payments securely.
• Maintain cleanliness and organization of the front desk area, including waiting room and reception area.
• Absorb and complete patient registration and check-in processes, ensuring all necessary forms are completed and signed.
• Cover communication between patients and healthcare providers, including relaying messages and scheduling follow-up appointments.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Obtains medical authorizations and referrals for procedures.

Requirements

• Strong communication and interpersonal skills, with a positive and professional demeanor.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in computer skills and familiarity with electronic health record (EHR) systems.
• Ability to work effectively as part of a team.
• Compassionate and empathetic attitude toward patients and their families.
• Willingness to learn and adapt to new tasks and responsibilities.
• Commitment to maintaining patient confidentiality and privacy.
• Demonstrated attention to detail, ability to multi-task, and flexible.

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare setting preferred.

Skills

• Excellent communication and interpersonal skills.
• Attention to detail and organizational abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in computer skills and familiarity with electronic health record (EHR) systems.
• Ability to work effectively as part of a team.
• Compassionate and empathetic attitude toward patients and their families.
• Willingness to learn and adapt to new tasks and responsibilities.
• Commitment to maintaining patient confidentiality and privacy.
• Demonstrated attention to detail, ability to multi-task, and flexible.

Benefits

No benefits are offered at this time.

Pay

The hourly range for the Front Desk Representative position is $24.00 - 26.01+. The hourly rate will be dependent on experience.

Schedule

This is a Part-Time position, working Friday - Saturday, from 10:00AM - 8:00PM.