Front Desk Representative-Cardiac Care

About the role

Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Responsibilities

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greet patients and handle check-in/check-out process, including use of Clockwise system.
• Enter demographics and scan patient information into EMR and properly log patient into system.
• Verify patient demographic and insurance information, updating as needed.
• Collect patient payments.
• Answer and respond to inquiries, forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintain accurate accounting of cash drawer during shift.
• Call patients to follow up on their visit to MAUC, as needed.
• Maintain cleanliness and functionality of office, particularly lobby and registration area.
• Perform other duties as required.

Requirements

• High school diploma or equivalent (required).
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure. Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.
• Knowledge of insurance/medical terms and policies preferred but not required.

Qualifications

• Full-time schedule.

Skills

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Experience with practice management, EMR, and Clockwise software.

Benefits

Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities.

Pay

Details about pay are not specified in the job posting.

Schedule

The position offers a full-time schedule.

Company Information

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities.