Front Desk Representative

Key Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Aid patients with past due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Ideal Candidate

• A High School Degree or GED.
• Minimum of 2-3 years of medical or health care related setting/front desk experience preferred.
• Proven experience with insurance verifications and patient billing.
• A working knowledge of computer and respect for confidentiality.
• Able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.

Benefits Offered

• Health & Dental Insurance- eligible 1st day of employment.
• Paid time off and paid holidays.
• Health & Dependent Reimbursement Accounts.
• 401(k) Plan with company contribution.
• Company paid Life and LTD Insurance.
• Employee discounts.

Contact Information

To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.