Front Desk Representative

About the role

This unique opportunity is for someone who portrays a professional image and enjoys both the traditional healthcare and the high-end customer experience in a well-recognized plastic surgery and medispa practice.

Responsibilities

• Check patients in/out in a timely & professional manner
• Timely and accurately enter or update the patient information in the practice management system, scan insurance cards/ID and any outside documents.
• Check insurance eligibility, collect referrals if needed, collect co-pays and other fees, where applicable.
• Answer phones in a timely and professional manner, direct calls to appropriate person, take messages and check voicemail messages.
• Monitor physician schedules daily and communicate schedule changes, appointment issues and potential insurance issues.
• Complete daily reporting, record keeping and reconciliation.
• Solicit feedback on customer experience.
• Other duties and general administrative tasks as needed.

Requirements

• 2-year degree required (4-year degree highly preferred)
• 3+ years of relevant medical / surgical practice experience
• 5+ years of customer service experience in an office or practice setting
• Strong communication skills
• Excellent sales & marketing skills
• Neat, professional appearance
• Proficient with computers and fax machines.
• Experience with practice management software (ie EMA) and Microsoft Office Word and Excel.

Key Behavior / Attributes

• Presents a highly professional image
• Team player
• Customer oriented
• Sales driven
• Positive attitude
• Ability to maintain confidentiality

Benefits

• Medical
• Dental insurance
• Health insurance
• Paid time off
• Bonus program
• No phone calls please.

Pay

Base compensation is competitive and commensurate with qualifications & experience but flexible for the right individual!

Schedule

8 hour shift Monday to Friday

Experience

• Medical terminology: 2 years (required)
• Computer skills: 3 years (required)
• 3+ years of relevant medical / surgical practice experience (required)
• 5+ years of customer service experience in an office or practice setting (required)

Education

• Associate (Required)

Job Type

Full-time

Job Type

Full-time

Salary

$23.00 - $26.00 per hour

Specialties

• Plastic Surgery

Ability To Commute/relocate

New Brunswick, NJ 08901: Reliably commute or planning to relocate before starting work (Required)

Work Location

One location